Skip to content
← Secure IdentityNext: Quality Assurance (QA)
Stage 1 · Enrolment

IDmetrix® Workflow Management (WM)

Orchestrates the identity lifecycle from enrolment through issuance to revocation.

Workflow Management automates and coordinates the steps that make up an identity programme: enrolment, verification, personalization, issuance, access management, renewal and revocation. It is the layer that decides what happens next, records that it happened, and proves it later.

Process changes without programming
Capabilities

Key capabilities

No-code / low-code designer
Drag-and-drop interface for creating and modifying processes without programming.
Cross-system orchestration
Integration with external verification providers — KYC, biometrics, background checks — alongside AFIS/ABIS, IDMS, PKI and CRM.
Lifecycle management
Automated onboarding, role changes and offboarding for citizens or employees.
Policies and rules
Conditional logic: if fingerprint quality falls below threshold, request recapture; if 1:N matching finds a duplicate, escalate to an operator.
Audit and compliance
Every step logged, with regulatory reporting and support for eIDAS, ICAO and NIST requirements.
Multi-channel support
Enrolment offices, mobile stations, online portals and self-service kiosks feeding the same process.
Mobile and digital IDs
Issuance of physical cards and mobile credentials alike — passkeys and verifiable credentials in an ID wallet.
Sequence

Typical workflow stages

  1. 1EnrolmentCapture biometrics and demographic data, quality check.ComponentsEnrolment stationBiometric scannersCameras
  2. 2Identity proofing1:N search in AFIS/ABIS, KYC checks, document verification, liveness detection.ComponentsAFIS / ABISOCRDocument readersExternal IDV providers
  3. 3Application processingData validation, operator approval, assignment of the unique personal number.ComponentsBack-office systemBusiness logic rules
  4. 4Secure data preparationChip script generation, digital signature via CSCA/DSC, encryption of sensitive data.ComponentsPKI infrastructureCSCAHSM
  5. 5Personalization and quality controlPrinting, chip encoding, biometric template writing, quality control.ComponentsIDMSCard & ePassport printersSmart card encoders
  6. 6IssuancePhysical card delivery or digital ID activation in the wallet, PIN setup, activation.ComponentsIssuance pointsSelf-service kiosksMobile ID wallet
  7. 7Lifecycle managementData updates, reissuance on loss or expiry, revocation on compromise.ComponentsIAM platformUser directoriesCRL / OCSP
Stage 1

Also in Enrolment

The other IDMS components at this stage of the lifecycle.

Planning an identity programme?

Tell us about your project and our team will come back with a proposal.

Get in Touch